If contacting about an existing order then please quote your order number.
Unit 9 Northam Business Centre,
Southampton, SO14 5RP
FREQUENTLY ASKED QUESTIONS
HOW MUCH IS DELIVERY
Standard Royal Mail Second Class delivery is completely free of charge. You can choose Royal Mail First Class delivery for an extra 99p. If you spend over £20.00 in a single transaction then your order will automatically be shipped 1st Class.
HOW LONG WILL DELIVERY TAKE
We ship within 1 working day from order placement and our standard free delivery is posted by Royal Mail Second Class. This would usually takes 2 to 3 days working days following shipment but are we are noticing delays in many areas due to the ongoing Covid-19 disruption. For the most up to date information on this, please visit Royal Mail’s dedicated Coronavirus Update page.
We are now charging just 99p for 1st class post (or Free when you spend £15.00 or more). Again, whilst this would normally arrive within 1 to 2 working days following shipment. delays are commonplace at the moment.
WHAT PAYMENT METHODS DO YOU OFFER
We use Stripe to process the online payment. You can choose Visa or Mastercard. The payment transaction takes place on Stripe’s secure servers and we have no access to your payment details.